Coaching Essentials – Online Workshop, 22 October 2020

10:00am Thursday, 22 October 2020
1:00pm Thursday, 22 October 2020
Professional Development Workshops

The Coaching Essentials Virtual Workshop provides a solid grounding in the key requirements of coaching in an organisational setting and will help provide workplace coaches with the core skills they need to become effective in this role. It covers best practice and delivers the main tools required by coaches whether they are managers and supervisors taking on coaching tasks or somebody with the specific role of coach.

By the end of this workshop, you will have the skills and confidence to coach effectively to bring out the best in people in the workplace.

 Workshop content:

  • Understanding employee support and development 

  • Understanding coaching

  • Bringing about change

  • Coaching competencies

  • Roles and responsibilities

  • How adults learn

  • The stages of learning

  • Learning styles

  • The truth about motivation 

  • Questioning Techniques 

  • Active Listening 

  • Giving Feedback

  • The GROW Model

  • The Benning Model 


By the end of the course you will be able to:

  • Identify coaching and development needs and implement appropriate solutions
  • Establish how people learn and what this means when coaching
  • Recognise and remove the obstacles to successful coaching
  • Use a model to plan, prepare, and structure a coaching session
  • Give feedback for performance improvement


  • Pre-course work/questionnaire
  • Workbook - provided by email for use by attendees during the workshop
  • 1 x 3-hour online workshop – including individual exercises and group activities


  • Non member: $169
  • Senior Professional Member: $118
  • Professional Member: $127
  • Member: $135
  • Affiliate: $152

Click here to see AHI’s new membership structure and join online.

Presenter: Donella Roberts

Donella Roberts has enjoyed career success in frontline management through to executive level roles within world-renowned and industry-leading corporate organisations.

Drawing on her operational, team management, training and human resources exposure, both in Australia and internationally, Donella established Plum Results as a successful events management, training and consulting business in 2005.

As an extension of this business, Donella has been assisting the AHI for over a decade with the management of the professional development program, event coordination and facilitation, training delivery, coordination of the housing professional certification program, management of the mentoring program and delivery of professional development workshops, seminars, webinars and online courses.


To make sure the Membership discount is applied, please log in to the website as a member and click Lookup button at the event registration window. If you're experiencing any issues with registration, please email or call +61 2 6494 7566 for assistance. 

$169.00 *
$169.00 *
* Price includes GST where applicable

Additional Information

Attendance of this event will meet the requirements for 10 CPD points under the current AHI Certified Professional program. Click here to read more about the accreditation for housing professionals.