Working with Complex and Demanding Clients Workshop - Auckland, March 2020

9:00am Thursday, 5 March 2020
4:00pm Thursday, 5 March 2020
Professional Development Workshops
Adina Apartment Hotel Auckland, Britomart
2 Tapora Street
Auckland, Auckland 1010
New Zealand

The Australasian Housing Institute will be delivering a service delivery workshop, Working with Complex and Demanding Clients, in Auckland on Thursday, 5 March 2020. 

This one-day workshop aims to assist people in delivering quality client services to those whose situations are complex and whose behaviour is, at times, demanding and challenging. It will enable staff to develop strategies and communication skills to work more effectively in such client situations.


  • assessment of complex situations
  • introduction of de-fusing and de-escalation skills
  • use of assertiveness skills
  • self-management
  • sharing local knowledge of appropriate agencies for additional expertise and referral

Workshop participants will explore the critical issues of working more effectively with complex and demanding clients. They will have the opportunity to gain an understanding of, and practical use of, strategies and intervention techniques that may be of use to them in such work situations.

While the workshop may not be able to address each specific concern that all trainees may have or provide ideal solutions for each and every situation, the goal is to share an array of strategies and ideas that may be helpful to the worker.


  • $315 for AHI members
  • $420 for non-members

Not an AHI member? Read about all benefits of the AHI membership.

Presenter: John Flanagan

John is a mental health accredited Social Worker in private practice, completing his Bachelor of Social Work in 1988 and later a Masters in Gestalt Therapy. John has had an extensive history in direct service delivery with couples, families and young people, as well as in organisational development and training. He has developed a practice that utilises a range of experiential therapies combining these approaches in his work style. John has also completed his Certificate IV in Workplace Training and Assessment and has delivered a broad range of training both accredited and non-accredited.

He has also provided training to many human service organisations in Australia and New Zealand on creating positive work cultures, managing challenging clients, resilience and communication. Over the last fifteen years John has provided a range of psycho-educational group programs to Australian Veterans and their families in areas such as trauma, post-traumatic stress disorder, depression, anxiety and resilience.

To make sure the Membership discount is applied, please log in to the website as a member and click Lookup button at the event registration window. If you're experiencing any issues with registration, please email or call +61 2 6494 7566 for assistance. 

$420.00 *
$420.00 *
* GST exempt

Additional Information