Applying Nudge Theory - Online Workshop, 21 October 2020

10:00am Wednesday, 21 October 2020
3:00pm Wednesday, 21 October 2020
Professional Development Workshops

We are all subject to little nudges every day, for example through the layout of a supermarket display or the wording of a letter.  Nudging targets the many small, unconscious, automatic decisions we all make, all the time. 

Small nudges applied appropriately, can increase revenue and influence our tenant’s choices, often at little cost. 

These techniques can be used to address challenges specific to community housing providers by:

  • Improving rent collection and arrears recovery rates
  • Preventing rent debt
  • Increasing customer engagement
  • Encouraging self-service
  • Changing service culture
  • Directing resources to areas where efforts can have greatest impact

 Workshop content:

  • Understand the basics of ‘Nudge’ and behavioural insights
  • Consider the services that could benefit from this approach
  • Apply the principles of nudge theory to issues in your own organisation
  • Discover how to use customer data and customer insights to inform your approach
  • Learn how to model costs and perform value for money calculations
  • Design a randomised controlled trial to evaluate interventions


The workshop takes a blended learning approach which provides fantastic added value:

  • 1 x 5-hour online workshop session via Zoom – 4 hours for training together with a 15-minute comfort break and a 45-minute break for lunch

  • Access to online self-study learning content and downloadable resources

  • Option to participate in an individual telephone/video coaching session to further personalise the learning and build confidence

Who should attend:

  • Anyone who wants to learn more about behavioural economics and Nudge Theory
  • Those responsible for policy and strategy making
  • People responsible for writing procedures


  • Non member: $169
  • Senior Professional Member: $118
  • Professional Member: $127
  • Member: $135
  • Affiliate: $152

Click here to see AHI’s new membership structure and join online.

Presenter: Joanna Leckie

Jo is an accomplished, enthusiastic and motivational facilitator and public speaker who prides herself on delivering memorable training that translates to the workplace. She utilises accelerated learning techniques to deliver lively, interactive and engaging on-line and in person workshops.

Jo holds an ILM Certificate in Coaching a BSc Honours degree from De Montfort University and a Certificate in Learning and Development.

Having worked in leadership roles for some of the largest social housing providers in the UK and Australia, Jo has a wealth of experience of working remotely and successfully leading remote and dispersed teams.


To make sure the Membership discount is applied, please log in to the website as a member and click Lookup button at the event registration window. If you're experiencing any issues with registration, please email or call +61 2 6494 7566 for assistance. 

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Additional Information

Attendance of this event will meet the requirements for 10 CPD points under the current AHI Certified Professional program. Click here to read more about the accreditation for housing professionals.