Having Difficult Conversations - Online Workshop, 12 November 2020

1:30pm Thursday, 12 November 2020
4:30pm Thursday, 12 November 2020
Professional Development Workshops

Most of us dread those difficult conversations with clients, colleagues and family members, where the stakes are high, opinions vary, and emotions run deep. Those crucial conversations where we must deliver unpleasant news, discuss a delicate subject, or talk about something that needs to change. Made more challenging whilst we are working remotely and social distancing.

Just thinking about having these conversations can fill you with anxiety and trepidation, taking up space in your mind and distracting you from other important considerations that require your attention.

 Workshop content:

  • How to spot the conversations that are keeping you from what you want

  • How to stay focussed

  • How to stay in dialogue when you’re angry, scared or hurt

  • How to speak persuasively not abrasively

  • Make it safe to talk about anything

  • Turn crucial conversations into action and results

  • How to have difficult conversations whilst working remotely and social distancing


The workshop takes a blended learning approach which provides fantastic added value:

  • 1 x 3-hour online workshop session via Zoom
  • Access to online self-study learning content and downloadable resources
  • Option to participate in an individual telephone/video coaching session to further personalise the learning and build confidence

Who should attend:

Anyone who needs to have difficult or crucial conversations


  • Non member: $169
  • Senior Professional Member: $118
  • Professional Member: $127
  • Member: $135
  • Affiliate: $152

Click here to see AHI’s new membership structure and join online.

Presenter: Joanna Leckie

Jo is an accomplished, enthusiastic and motivational facilitator and public speaker who prides herself on delivering memorable training that translates to the workplace. She utilises accelerated learning techniques to deliver lively, interactive and engaging on-line and in person workshops.

Jo holds an ILM Certificate in Coaching a BSc Honours degree from De Montfort University and a Certificate in Learning and Development.

Having worked in leadership roles for some of the largest social housing providers in the UK and Australia, Jo has a wealth of experience of working remotely and successfully leading remote and dispersed teams.


To make sure the Membership discount is applied, please log in to the website as a member and click Lookup button at the event registration window. If you're experiencing any issues with registration, please email admin@housinginstitute.org or call +61 2 6494 7566 for assistance. 

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Additional Information

Attendance of this event will meet the requirements for 10 CPD points under the current AHI Certified Professional program. Click here to read more about the accreditation for housing professionals.