Having Difficult Conversations - Online Workshop, 12 November 2020
Most of us dread those difficult conversations with clients, colleagues and family members, where the stakes are high, opinions vary, and emotions run deep. Those crucial conversations where we must deliver unpleasant news, discuss a delicate subject, or talk about something that needs to change. Made more challenging whilst we are working remotely and social distancing.
Just thinking about having these conversations can fill you with anxiety and trepidation, taking up space in your mind and distracting you from other important considerations that require your attention.
How to spot the conversations that are keeping you from what you want
How to stay focussed
How to stay in dialogue when you’re angry, scared or hurt
How to speak persuasively not abrasively
Make it safe to talk about anything
Turn crucial conversations into action and results
How to have difficult conversations whilst working remotely and social distancing
The workshop takes a blended learning approach which provides fantastic added value:
- 1 x 3-hour online workshop session via Zoom
- Access to online self-study learning content and downloadable resources
- Option to participate in an individual telephone/video coaching session to further personalise the learning and build confidence
Who should attend:
Anyone who needs to have difficult or crucial conversations
- Non member: $169
- Senior Professional Member: $118
- Professional Member: $127
- Member: $135
- Affiliate: $152
Click here to see AHI’s new membership structure and join online.
Presenter: Joanna Leckie
Jo is an accomplished, enthusiastic and motivational facilitator and public speaker who prides herself on delivering memorable training that translates to the workplace. She utilises accelerated learning techniques to deliver lively, interactive and engaging on-line and in person workshops.
Jo holds an ILM Certificate in Coaching a BSc Honours degree from De Montfort University and a Certificate in Learning and Development.
Having worked in leadership roles for some of the largest social housing providers in the UK and Australia, Jo has a wealth of experience of working remotely and successfully leading remote and dispersed teams.