Unreasonable Client Conduct Workshop- Sydney

9:00am Wednesday, 24 April 2019
4:00pm Wednesday, 24 April 2019
Professional Development Workshops
Sydney, New South Wales 2000

This one-day workshop aims to assist people in delivering quality client services to those whose situations are complex and whose behaviour is, at times, demanding and challenging. It will enable staff to develop strategies and communication skills to work more effectively in such client situations.


  • assessment of complex situations
  • introduction of de-fusing and de-escalation skills
  • use of assertiveness skills
  • self-management
  • sharing local knowledge of appropriate agencies for additional expertise and referral

Workshop participants will explore the critical issues of working more effectively with complex and demanding clients. They will have the opportunity to gain an understanding of, and practical use of, strategies and intervention techniques that may be of use to them in such work situations.

While the workshop may not be able to address each specific concern that all trainees may have or provide ideal solutions for each and every situation, the goal is to share an array of strategies and ideas that may be helpful to the worker.

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Presenter: Dr Steve Morgan